Shipping & Refund Policy

• Because some items are handmade, please allow up to 3-4 business days for your order to be fulfilled, and 3-5 business days to receive your order after your order is shipped.

CAN I TRACK MY PACKAGE?
Yes, all packages are assigned a tracking number once processed and fulfilled. As soon as a package is shipped, you will receive an email or text confirmation with the tracking number included.

WHEN CAN I EXPECT MY INDIVIDUALLY PURCHASED ITEM TO ARRIVE?
Please allow 3-4 business days for your item to be handcrafted with an additional 3-5 business days of shipping for them to arrive. 

HOW CAN I UPDATE MY SHIPPING ADDRESS?
Contact us directly to update your information.

WHERE DO YOU SHIP?
United States of America

HOW MUCH DOES SHIPPING COST?
Domestic (U.S.) shipping is $5.00 for orders under $50 dollars and free for orders $60 dollars and up.

 

Returns & Exchanges:

CAN I EXCHANGE MY PRODUCT FOR A DIFFERENT OPTION?
• No, we do not exchange individually purchased products. We do not
accept jewelry or other items sold unless damaged or broke. 

WHAT IF THE PRODUCTS IN MY ORDER ARRIVED DAMAGED?
• In the rare chance that your products in your order arrive damaged please notify
us at stonedbyt@gmail.com within 5 days so we can ship out replacements for you immediately. We strive to ensure our customers satisfaction.